Shipping Policy
Effective Date: 20/10/2025
Thank you for shopping with Moon & Back! We are committed to providing you with high-quality products and exceptional customer service. This Shipping Policy outlines the details regarding the shipping of domestic and international orders from our online store.
1. Domestic Shipping:
• We offer domestic shipping within the United Arab Emirates (UAE).
• Orders are typically processed and shipped within 3 business days from the date of purchase.
• We provide Standard shipping options for domestic orders. The estimated delivery is 5-7 Business days.
• Shipping fees for domestic orders are free, for remote western region areas, the shipping Fees is 30 AED
2. International Shipping:
• We do not currently offer international shipping to select countries.
3. Tracking and Delivery:
• Once your order is shipped, you will receive a confirmation email with tracking information.
• Tracking allows you to monitor the progress of your shipment until it reaches its destination.
• Delivery times may vary depending on the shipping method chosen and the destination. Estimated delivery times will be provided during checkout.
4. Order Changes and Address Updates:
• Changes to your order, including shipping address updates, may be accommodated if requested before the order has been processed for shipping.
• Please review your shipping address carefully before finalizing your purchase. We are not responsible for orders delivered to incorrect addresses provided by the customer.
5. Delays and Exceptions:
• While we strive to deliver orders within the estimated timeframe, unforeseen circumstances, such as weather conditions or customs delays, may cause delivery delays.
• We will make every effort to communicate any significant delays to our customers.
6. Order Tracking and Support:
For order tracking and support, please log in to your account on our website or contact our customer support team at moonback.ae@gmail.com
7. Returns Due to Shipping Issues:
• If an order is returned to us due to an incorrect address provided by the customer or refusal to accept the package, the customer will be responsible for the reshipping fees.
8. Contact Us:
If you have any questions or concerns about our Shipping Policy, please don't hesitate to contact our customer support team at moonback.ae@gmail.com
9.Changes to this Policy:
• We reserve the right to modify or update this Shopping Policy at any time. Any changes will be effective upon posting to our website.
• By making a purchase from moonback.ae , you agree to adhere to this Shipping Policy.
If you have any questions or need further assistance, please contact our customer support team at moonback.ae@gmail.com
Thank you for shopping with us!
